Van is a Licensed Propfessional Engineer under PEO since 1996, ITSM Foundation Certified in ITIL since 2003, and TOGAF 9 certified & member of AOGEA since 2009. See Van's profile at http://www.Linkedin.com/in/vanluu
Tuesday, February 2, 2010
Capability/Maturity Levels - Key Measurement Concept
Capability and Maturity Levels share the same characteristics in terms of the transition from lower to the next.
When the enterprise/process becomes managed from initial chaotic state, it achieves level 2 capability/maturity.
Within level 2/3/4, the progress transition is to proactively managed (3), then to proactive managed with empirical measurements (4).
Finally when all focus is in optimization, it reaches to the ultimate level 5.
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